Shipping Policy
Last Updated: 11 August 2026
At RAHET, every piece is made with intention and care. Since our collections are produced in limited quantities and involve traditional craftsmanship, some orders may require additional time for finishing and quality checks before they are ready to leave our studio.
Please read our shipping policy carefully before placing your order.
1. Order Processing
Orders are processed once payment has been successfully received.
Most ready-to-ship orders will be dispatched within 5–7 business days from the date of purchase.
For pieces that are made-to-order, customised or require additional production time, the estimated processing timeline will be mentioned on the respective product page or communicated to you separately.
Processing times may be longer during collection launches, festive periods, sales, exhibitions or other high-volume periods.
We will always make reasonable efforts to dispatch your order within the communicated timeline.
2. Delivery Timelines
Once your order has been dispatched, the estimated delivery time within India is generally:
- Metro cities: 2–5 business days
- Other cities and towns: 4–7 business days
- Remote locations: 5–10 business days
These are estimated timelines and are not guaranteed delivery dates.
Delivery may take longer due to weather conditions, public holidays, courier delays, logistical disruptions, strikes, natural events or circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the terms specified at the time of the promotion.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking details.
You can use the tracking information provided to follow the progress of your shipment.
Please note that tracking information may take some time to become active after the package has been handed over to the courier partner.
5. Delivery Address
Please ensure that your shipping address, contact number and other delivery details are accurate and complete before placing your order.
RAHET is not responsible for delivery delays, failed deliveries or additional shipping charges resulting from:
- Incorrect or incomplete addresses
- Incorrect phone numbers
- Recipient unavailability
- Refusal to accept the package
- Failure to respond to courier communication
- Requests to change the delivery address after dispatch
If an order is returned to RAHET because of any of the above reasons, additional shipping charges may apply for re-dispatch.
6. Delayed Deliveries
While we work closely with our courier partners to ensure timely delivery, RAHET does not control the operations of third-party shipping companies.
If your order is delayed beyond the estimated delivery window, please contact us with your order number. We will assist in following up with the courier partner.
A courier delay does not automatically qualify an order for cancellation, return or refund.
7. Lost or Damaged Shipments
We take care to package every order securely before dispatch.
If your package appears damaged at the time of delivery, we recommend photographing or recording the package before opening it and contacting us as soon as possible.
If your shipment is reported as lost by the courier partner, RAHET will coordinate with the courier to investigate the shipment and determine the appropriate resolution.
8. International Shipping
International shipping may be available for selected destinations.
International orders may be subject to additional customs duties, import taxes, local charges or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless specifically stated otherwise.
Customs procedures and delivery timelines vary by country, and RAHET cannot guarantee the time taken for customs clearance.
Customers are responsible for ensuring that the purchased products can legally be imported into their destination country.
9. Multiple Items in One Order
If an order contains multiple products with different processing timelines, the order may be dispatched together once all products are ready.
In certain circumstances, RAHET may choose to ship items separately. If this occurs, you will be notified where applicable.
10. Made-to-Order & Customised Pieces
Made-to-order and customised pieces may require additional production time.
The estimated production and dispatch timeline for such products will be communicated on the product page or at the time of purchase.
Please note that these timelines are estimates and may vary depending on the craftsmanship and production process involved.
11. Festive & High-Demand Periods
During festive periods, collection launches, sales and other high-demand periods, processing and delivery may take longer than our standard timelines.
We recommend placing festive or event-related orders well in advance, particularly where the garment is required for a specific date.
RAHET cannot guarantee delivery by a specific event date unless a delivery date has been expressly confirmed by our team in writing.
12. Refused or Undeliverable Shipments
If a customer refuses delivery or a shipment becomes undeliverable due to circumstances attributable to the customer, the order may be returned to RAHET.
Any additional shipping or handling costs incurred may be deducted from any applicable store credit or may be payable by the customer before the order is re-dispatched.
Such circumstances do not automatically qualify the order for a refund.
13. Contact Us
If you have questions about your shipment or need assistance with an order, please contact us with your order number and registered contact details.
RAHET
email: clientcare@rahet.in
phone: +91 99786 56789
By placing an order through the RAHET website, you acknowledge and agree to the terms of this Shipping Policy.